Improving Passenger Experience with Design
Services
Capabilities
Challenges
Navigating a Complex and Dynamic Airline Industry
The airline faced an ever-changing landscape, requiring constant adaptation to evolving regulations, passenger expectations, and operational shifts that tested the app’s resilience and scalability.
Managing Multiple Integrations and Dependencies
With numerous external providers and third-party services involved, ensuring seamless integrations and stable performance under tight timelines posed significant technical and logistical hurdles.
Adapting Web-Based Backends for Mobile
Existing backend services, initially designed for web platforms, needed extensive restructuring and optimization to meet the performance, responsiveness, and usability standards of mobile users.
Approach
Elevating the Airline’s Digital Presence Through Strategic Redesign and Integration
Applaudo collaborated closely with the airline to thoroughly document business rules and processes, ensuring that technology solutions aligned with the industry’s unique demands. By integrating advanced analytics and automated testing, we optimized monitoring, performance, and quality assurance. Adopting a cloud-based architecture enabled scalability and improved the application’s reliability, while strategic backend adjustments ensured faster, more responsive user experiences.
This comprehensive approach—combining design enhancements, system modernization, and seamless integrations—transformed Vela into a powerful, future-ready mobile app. Passengers now benefit from quicker bookings, accurate real-time flight updates, and a fluid, intuitive travel experience that reinforces the airline’s competitive edge.
Results
Conducted Discovery Sessions
Established a clear understanding of business processes, defined critical workflows, and refined estimates, setting a foundation for strategic decision-making and execution.
Implemented Effective Integration Management
Maintained consistent communication and daily follow-ups with the airline and providers, minimizing technical risks and ensuring smooth, timely third-party integrations.
Standardized Change & Requirement Management
Developed transparent procedures for evaluating and approving modifications, enabling agile responses to shifting market conditions and customer needs.